What is a digital marketing audit and why do I need one?


The UK’s economy has encountered persistent challenges since the pandemic, intensifying worries for businesses amid uncertainties in the economic landscape, further exacerbated by increases in living costs, material expenses, and the ongoing repercussions of Brexit.

However, there are ways to help your business prepare for whatever is around the corner and completing a full marketing audit (assessing all marketing activity, benchmarking effectiveness and developing new strategies), is a sensible place to start. 

What is a digital marketing audit?

A marketing audit is an in depth analysis of all your business marketing activities and processes. The results generate a unique dashboard and a thorough understanding of the marketing activities that drive enquiries, sales or awareness, what they cost, the Return On Investment (ROI) and how effectively they reach and engage with your target audience(s).  

Many businesses fall into the trap of continually repeating the same monthly or annual marketing activities, without really evaluating their effectiveness. A marketing audit allows you to pause, review, assess and then plan for the future.

What does it involve?

In short, a lot of number crunching! A valuable marketing audit should be based on thorough data analysis and cross referencing. It should start with revisiting your business growth goals and understanding how your current marketing objectives influence them. At this point, you can then review the physical marketing activity.  

What activity should I measure?

Everything you do!

As an example, our marketing audits include reviewing:

  • SEO
    • Technical audit of site functionality and crawlability
    • Content audit, backlinks, keyword research and rankings
  • Website
    • User journeys and behaviour patterns – heat map studies and GA4
    • User behaviour – landing pages, number of pages viewed and goal conversions
  • Ecommerce
    • Increase (or not!) in sales
    • Conversions by traffic sources and landing pages
    • Abandoned basket rate with potential issues identified 
  • Social media
    • Channel growth, engagement, effectiveness against marketing objectives
    • Different media engagement and content strategies 
  • Ads
    • Paid search / Shopping / Display click through rates, bounce rates on site, conversions and new users attracted

Benefits of a marketing audit

To successfully plan for the future you need to understand what’s working, what’s not and where the gaps are. For instance, once effective marketing strategies may no longer be relevant for your business, a particular customer persona may have been overlooked, or a new sector opportunity missed altogether.

Once you have this information, you’ll be able to make informed decisions on where investment is needed and (maybe more importantly) where budget and resource are being wasted. Then you can really start planning for the future. 

Nigel ReeceManaging Director

Would a digital marketing audit help your business planning?

Get in touch

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