Give the perfect online shopping experience.
Boost your online sales with a website designed to give your users their ideal shopping experience, correcting any pain points to make their journey from shopping to purchase as simple as possible.
A bad online shopping experience feels like trying to do the weekly big shop with a wobbly trolley wheel. We design eCommerce websites that make shopping online as easy as popping to the corner shop for a packet of sweets.
Simplify the shopping experience.
Fuss-free and secure online shopping reassures your audience that they can trust your business. We design eCommerce websites that customers old and new will trust and use.
With a seamless checkout process and secure payment methods that make buying and arranging delivery as delightful as nabbing that cheeky parking space right by the supermarket entrance, you’ll find less people abandoning baskets and an increase in revenue.
Integration to the rescue.
Take away the menial, time-consuming tasks of managing stock and accountancy systems.
We can integrate third party systems and tasks that take up a lot of your time – such as email marketing and courier management – so you’ll gain more time to focus on your business.
Bespoke website design.
We develop bespoke websites designed for your business only – however you operate.
If you’ve found the standard out of the box eCommerce websites aren’t fit for purpose, we can help. Our websites are custom built to align with your operations, creating features such as quick order functionality for trade accounts, loyalty schemes, varying discount levels across your customer base, and more.
A better online shopping experience for your customers means boosted sales for your business. We know how to make this happen.
Driven by your audience
We thoroughly research every website we create, gathering feedback from your target audience and observing their actual user journey to fuel all our design and development decisions.
Build trust in your business
Giving your audience a positive online shopping experience will lead to positive reviews and increase trust in your business – even from first-time buyers new to your business.
Evolves as you do
We build fully scalable websites that are easy to edit as your business develops and grows. Whether you need to add new attributes or an entirely new category, expand your service offering with confidence knowing that your new website can keep up.
No matter the business or the goals, our website process remains the same…
1. Discovery
Our discovery phase starts with a meeting to fully understand who you are and what you do. We’ll talk about everything, from your vision and values, to your goals, ambitions, and audience.
It’s here that we discover the full scope of the project, including the purpose of the website and who it’s for. We’ll discuss your tone of voice, messaging, brand guidelines – we want to know what makes you, you.
We’ll also find out if any time-consuming internal processes can be automated or integrated into the website that might never have been considered before. After all, your new website should make your life easier as well as your audience’s.
2. Research
Equipped with the information we need, we do a deep dive into you and your industry.
We research your sector inside and out, and see how you compare to your competitors. We’ll have a nose at your current website to see how it’s performing, assess what it’s doing well and where it’s falling short.
This will inform everything we do next, revealing opportunities for improvement, industry-specific trends we should be considering, and highlighting the imagery, tone of voice, and brand messaging that will make your new website sing.
3. Audience
The most important step in designing a fantastic website. If you don’t know who your audience is, it’s incredibly difficult to create something that will attract and convert them.
We get to know who your audience are: their goals, the pain points that prevent them from reaching their goals, and what their buyer journey looks like.
Talking to and observing your audience gives us the perfect foundation to design a website that will enhance their user experience, simplify their user journey, and ultimately make your business more memorable and attractive. Your audience will also play a crucial part in the design process later on.
4. Structure
Page structure plays a crucial role in your website’s success – and it’s often something that’s overlooked.
If your pages are difficult to find and the navigation between them is clunky, your users will be left frustrated, confused, and will likely leave your website to look elsewhere.
By learning how your audience interact with your current website, we can iron out any wrinkles when we create the new one. We’ll map out your entire website architecture and structure it in a way that’s intuitive to your audience. Every page will have its place and be easy to find.
5. Design
Now for the fun part. We know the goals of your business, we know the purpose of your website, and we know who we’re designing it for and how they’ll interact with it.
It’s time to start breathing some life into your new website.
We design the entire website and create high-fidelity prototypes for you to play around with and test all necessary user journeys. We’ll also run usability tests with your audience to make sure they understand the new website, can navigate it with ease, and ultimately get to their end goal with no frustrations. This is called the validation stage. Nothing goes to development until you’re 100% happy with it and your audience have validated the designs.
6. Development
With everything signed off and approved, we begin to build your website.
This is the most time-consuming part of the project – and there’s a very good reason for this.
We build every page from scratch to match the designs exactly. We integrate the website with your very own WordPress CMS, and any third party systems you need to make your day-to-day working life easier. Once every page is built, we’ll add all the content to your website and move on to the final testing stage.
7. Testing
Your newly built website will be tested to within an inch of its life, ensuring everything is working as it should and looks exactly like the approved visuals.
We’ll double check all functionality to make sure there are no annoying little glitches, and put the CMS and any other integrations through the runner to make sure they’re working correctly.
We’ll test and tweak your website until it runs perfectly on all modern browsers (Chrome, Firefox, Safari, Edge) and make sure it looks as it should on all screen sizes (desktop, laptop, tablet, smart phone). We’ll then pass it back over to you for a final internal test and once you’re happy, we get ready to press the big green button.
8. Launch
Ah, if only it was as simple as pressing a big green button. We now need to move the entire website and content from our testing servers over to your chosen hosting provider’s servers.
If you opt to host with us – great! We’ll take care of all this for you. If you want to host with someone else, no problem. We’ll package up the website and send it your hosting providers, ready for them to configure their own servers to go live. We’ll add any existing or new tracking codes to the website, such as GA4 and Google Tag Manager. We’ll make sure any old or amended URLs have been redirected, so your customers won’t be sent to any 404 pages.
Once your new website is live, we’ll provide video tutorials on all aspects of the CMS, so you’re able to make changes whenever needed. All that’s left to do is sit back, relax, and wait for everyone to tell you how awesome your new website is.
Create a seamless shopping experience that converts.
Our other website services
From the very start of our project, Cognique have been brilliant to work with. The thorough research phase left no stone unturned, great communication ensured we always knew how the project was progressing, and at every stage, they were at pains to make sure they really understood Somerset Care, and the requirements of our users. The result is a beautifully-designed, truly user-friendly website that not only met our brief, but exceeded our expectations.
Emma Brown
Marketing Support Lead
Somerset Care
Musgrove Willows has been weaving coffins for over a decade and while this is a rapidly expanding part of the business, traffic to our old website was poor. Cognique approached the new website project with professionalism and technical expertise. We’re absolutely delighted with our new website and looking forward to working with Cognique on our next exciting project.
Ellen Musgrove
Managing Director
Musgrove Willows
As always, a pleasure to work with Cognique. It’s a big thing to rebrand and design a completely new website, those of you that have done it will know what I mean. The Cognique team take all of the stress away, going above and beyond to deliver a site with great design, functionality and intuitive navigation. Massive thanks guys.
Sandra Sampson
Director
Motiv-8
Hippychick is a family business and families are at the heart of everything we do, so it was important to us that we found the right company to partner with. Cognique have been a pleasure to work with and we are delighted with the new site – it already looks like the value of the individual orders are higher.
Julia Minchin
Founder & Joint MD
Hippychick
We cannot recommend Cognqiue highly enough. They have built two websites for us with three more now planned due to their outstanding work. Everything from the initial meeting, design stages to going live they offer such a comprehensive and personal service. Our latest site was challenging and complex, but they guys managed these challenges professionally, quickly and with an eye for creativity. We can’t wait to work Cognique on future websites.
Adam Tovey
Marketing Manager
Powrmatic
Having worked with many design agencies in the past, Cognique were the first to provide a full project plan with clear responsibilities for each stage. Following very focused and supportive briefing meetings, the first draft of our new site was right first time, which was absolutely amazing! Our new site continues to evolve as does our partnership working with Cognique, great team!
Ellie Lister
Operations Director
Lendology